Privacy & Cookie Policy
This policy explains how William Cadenhead Limited collects, uses and protects your personal information, and how we use cookies, when you use cadenhead.scot, buy from us, book a tasting, join the Cadenhead’s Club, sign up to our newsletter, or contact us.
Who we are
William Cadenhead Limited, trading as Wm Cadenhead, is the data controller for your personal information. We are a private limited company registered in Scotland (company number SC052072) with our registered office at 9 Bolgam Street, Campbeltown, Argyll, PA28 6HZ, and we are registered with the Information Commissioner’s Office.
For any privacy question or request, email [email protected] or write to us at our registered office.
What we collect
- Contact details: your name, email address, phone number, and billing and delivery addresses.
- Recipient details: the name, phone number and email address of the person receiving a delivery, if different from you.
- Order and booking details: what you have bought or booked, when, and how much you paid.
- Account and membership details: your login, order history, Cadenhead’s Club membership and vouchers.
- Age confirmation: that you have confirmed you are of legal drinking age.
- Payment details: card payments are handled by Stripe. We never see or store your full card number.
- Messages: anything you send us through our forms, by email or by phone.
- Technical data: your IP address, browser and device, and how you use our website (see Cookies).
- Marketing preferences: whether you have signed up to our emails, and how you interact with them.
How and why we use it
| What we use it for | Our lawful basis |
|---|---|
| Processing and delivering your orders, bookings and membership, and keeping you updated about them | Contract |
| Checking you are old enough to buy alcohol | Legal obligation |
| Keeping records of sales for tax and accounting | Legal obligation |
| Answering your questions and requests | Legitimate interests |
| Running the Cadenhead’s Club, including member releases, ballots, events and vouchers | Contract |
| Sending our newsletter and news of releases and events | Consent (you can unsubscribe at any time) |
| Preventing fraud and keeping our website secure | Legitimate interests |
| Understanding how our website is used so we can improve it | Consent (analytics cookies) |
We do not sell, rent or trade your personal information.
Marketing emails
We only send marketing emails if you have signed up for them. Every email has an unsubscribe link, and you can unsubscribe at any time. When you unsubscribe, we keep your email address on a suppression list so that you are not added again by mistake. Our email service tells us whether emails are opened and which links are clicked, so that we can make our emails more useful.
Who we share it with
We only share the information each supplier needs to do its job. Our suppliers are required to keep your data secure and use it only on our instructions.
| Supplier | What they do |
|---|---|
| DigitalOcean | Hosts our website and its database |
| Cloudflare | Protects our website from attacks and spam bots (including Turnstile form checks) and speeds it up |
| Stripe | Processes card payments |
| Mailchimp | Sends our newsletters and manages subscriptions |
| Mailgun | Sends order, booking, membership and account emails |
| ShipStation | Manages order dispatch and shipping labels |
| WooCommerce Tax (Automattic) | Calculates tax based on your delivery address |
| Akismet (Automattic) | Filters spam from website forms |
| Our courier partners | Delivers your orders |
We may also share information where the law requires it, for example with HMRC, or with the police to prevent fraud.
International transfers
Some of our suppliers store or process data outside the UK, including in the USA. Where they do, we make sure appropriate safeguards are in place, such as the UK International Data Transfer Addendum or the UK Extension to the EU-US Data Privacy Framework.
How long we keep it
| Information | How long |
|---|---|
| Orders, invoices and payment records | 6 years from the end of the financial year, as required by HMRC |
| Your account | Until you ask us to close it |
| Cadenhead’s Club membership | For as long as you are a member |
| Tasting and tour bookings | Details to follow |
| Newsletter subscription | Until you unsubscribe. Your email address then stays on our suppression list |
| Contact form enquiries | Up to 5 years in our backups, or sooner if you ask us to delete them |
Keeping it secure
Our website uses a secure, encrypted connection. Only staff who need your information to do their jobs can see it. For example, a member of staff running a tasting can see who is attending, but our marketing team only sees overall numbers. Your data is stored on secure servers that we manage, or with our secure cloud suppliers.
Your rights
You have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct information that is wrong or incomplete;
- ask us to delete your information;
- ask us to limit how we use your information, or object to us using it;
- ask for your information in a portable format;
- withdraw your consent at any time, for example by unsubscribing from emails.
To make a request, email [email protected]. To protect your information, we may need to confirm your identity, and we can only act on requests about an email address when they come from that address. We respond within one month and do not charge a fee, unless requests are clearly unfounded or excessive.
Some rights have limits. For example, we cannot delete order records that we must keep for tax purposes.
If you are unhappy with how we have handled your information, please contact us first. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
Age
Our website and products are only for people of legal drinking age. We do not knowingly collect information from anyone under 18.
Cookies
Cookies are small files stored on your device. We use:
- Essential cookies that make the website work, such as your basket, your login, security checks, and remembering that you have confirmed your age and your cookie choices. These cannot be switched off.
- Analytics cookies that help us understand how the website is used. We only set these if you agree.
You can change your cookie choices at any time using the cookie settings link in our website footer.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.